Exchanges & Returns
Bought it but you don't love it? That's OK. We've all been there! Luckily, at TRU47, your satisfaction is our number one priority!
With the exception of our Sanitized Silver Masks, Face Coverings, and Inhalers - due to responsible hygienic protocols and the personal nature of these products - all other purchases are welcome to be returned or exchanged within 60 calendar days from the date of shipment, free of charge! Please contact our Customer Care Department by email at customercare@TRU47.com or by phone at 800-915-1647, with your order number and reason for return/exchange, and details will be provided on how to get the product back to us and/or exchange for another product you prefer. Please allow 15 days for processing.
For locations in the USA, we are pleased to offer Free Standard Shipping on all orders over $75! For orders under $75, there will be a $9.75 shipping fee.
Most Standard Shipping orders will ship out within 48 hours of ordering (we do not ship Saturdays, Sundays, or holidays).
Please provide us with an accurate shipping address, as TRU47 is not responsible for incorrect shipping information. If a package needs to be re-shipped or intercepted mid-transit due an incorrect address, the customer will be responsible for a $20.00 Change of Address Fee.
NOTE: We do offer Express Delivery Shipping – Please see shipping options for expedited shipping rates. Orders placed after 11:00am Arizona Standard Time or on weekends or holidays will not ship until the next business day.
Your Shipping Confirmation email will tell you which carrier is handling your package and will also provide you with your tracking information. Please be sure to add customercare@TRU47.com to your safe list to assure you receive the email. You can also log into your account to get ship dates and tracking information.
Good news! TRU47 ships internationally.
Canadian residents are able to order directly from TRU47.com.
For all other international orders, please contact a team member via email at customercare@TRU47.com or by phone at 800-915-1647.
All orders placed via email or phone will need to be paid in full prior to shipping. We accept most major credit cards and PayPal.
International Shipping and Handling Charges
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To get an estimate of shipping charges for your order (if other than Canada, Australia, Scandinavian and the United Kingdom customers) just send an email noting the products to customercare@TRU47.com. Our team will respond with your total order costs to get your authorization of all charges. Free shipping offers apply only to shipments going to a United States address.
International Duties and Taxes
Please note that your order may be subject to additional charges for duties and taxes by the destination country. These charges are not within our jurisdiction and are beyond our control. Duties and taxes will be paid on your behalf by the shipper delivering your order and you have to pay the carrier for these charges in order to receive your order. When you place your international order, you also agree to pay any and all of the taxes and duties which may apply for your country. For more information on duty rates or estimates, you may want to check with your local agencies.